Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection |
Status/delays |
Refuse (general rubbish) |
Ipswich Road - East Bergholt Ipswich Road - Stratford St Mary London Road - Capel St Mary |
Recycling |
A14 - Haughley Battlesea Green - Stradbroke Battlesea Green Close - Stradbroke Bayles Way - Stradbroke Bildeston Road - Offton Brundish Road - Wilby Bury Road - Stowmarket Bury Street - Stowmarket Castle Road - Offton Cedar Close - Stradbroke Chantala Close - Stradbroke Chapel Close - Fressingfield Chestnut Grove - Stowmarket Childer Road - Stowmarket Chippenhall Green - Fressingfield Church Close - Wilby Church Road - Battisford Church Road - Wilby Church Street - Fressingfield Cratfield Road - Fressingfield Crown Corner - Brundish Dennington Road - Brundish Edinburgh Gardens - Claydon Fairfield Hill - Stowmarket Farriers Close - Stradbroke Forest Road - Onehouse Framlingham Road - Brundish Fressingfield Road - Laxfield Fressingfield Road - Stradbroke Gull Street - Fressingfield Hadleigh Road - Somersham Hascot Hill - Battisford High Hall Road - Nettlestead Ipswich Road - Stowmarket Ipswich Street - Stowmarket Kirby Rise - Barham Kittiwake Court - Stowmarket Knevetts Close - Stradbroke Laxfield Road - Fressingfield Laxfield Road - Stradbroke Low Road - Fressingfield Marriotts Close - Wilby Metfield Road - Fressingfield Midnight Meadow - Fressingfield Milton Road South - Stowmarket Nettlestead Road - Baylham Pilgrims Green - Fressingfield Pixey Green - Stradbroke Pixey Green - Wingfield Pound Lane - Stowmarket Rattlerow Hill - Stradbroke Rookery Lane - Stradbroke Sandpath - Fressingfield Shepherds Lane - Haughley Spikes Lane - Haughley St Marys Close - Wilby Storeys Lane - Fressingfield Stradbroke Road - Brundish Tannington Long Road - Brundish The Green - Harleston The Low - Fressingfield The Street - Brundish The Thoroughfare - Brundish The Tye - Barking Tollemache Hall Road - Offton Tot Hill - Haughley Verdons Lane - Stradbroke Victoria Terrace - Fressingfield Violet Hill Road - Stowmarket White Post Corner - Fressingfield Whites Close - Stradbroke Wilby Road - Stradbroke Wood Lane - Fressingfield Wooten Green - Wilby |
Garden waste (brown bin) |
Alton Hall Lane - Stutton Grays Close - Gislingham Holbrook Road - Stutton Larksfield Road - Stutton Mendlesham Green - Mendlesham Royal Hospital School - Holbrook |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.